We're straight-up transparent about how we handle your info
Last Updated: October 28, 2025
Look, we get it - nobody actually likes reading privacy policies. But here's the deal: at Grimvale Odyssey Fitness, we're not about hiding behind legal jargon. We respect your privacy just like we respect the effort you put in on our obstacle courses.
This policy breaks down what info we collect, why we need it, and how we keep it safe. We're based in Burnaby, BC, so we follow all Canadian privacy laws (PIPEDA and all that fun stuff). Bottom line? Your data stays yours, and we're just borrowing it to make your training experience better.
By using our facility, signing up for classes, or just browsing our site, you're agreeing to what's outlined here. If something doesn't sit right with you, hit us up - we're always happy to chat about it.
When you sign up or book with us, we'll ask for the basics:
Since we're in the fitness game, we need some health-related stuff:
Our website picks up some tech stuff automatically:
We're not collecting your info just for kicks. Here's what we actually do with it:
Managing your memberships, class bookings, and personal training sessions. Making sure you get into the programs you signed up for and tracking your attendance.
Sending you class reminders, schedule changes, and updates about our programs. We might also shoot you tips about training or nutrition that's relevant to what you're working on. Don't worry - we won't spam you with daily emails.
Keeping your health info and emergency contacts on file so our coaches can keep you safe during high-intensity training. If something goes sideways, we need to know who to call and what medical stuff to be aware of.
Handling membership fees, class payments, and any other charges. We use secure payment processors, so your card details aren't just sitting on our servers.
Figuring out what programs are working and what needs tweaking. Understanding what our members want so we can offer better services. Sometimes we'll send promotional stuff about new classes or special events, but you can opt out anytime.
Meeting legal requirements, responding to lawful requests, and protecting our rights (and yours). We hope we never need this, but it's gotta be here.
We're not in the business of selling your data. Period. But there are a few situations where we might need to share info:
We work with trusted third parties who help us run things - payment processors, email services, scheduling software, that sort of thing. They only get access to what they need to do their job, and they're contractually obligated to keep it confidential.
If there's a medical emergency, we'll share your health info and emergency contacts with first responders or medical personnel. Your safety comes first, always.
If the law requires it - court orders, government requests, that kind of stuff - we'll have to comply. We'll only share what's legally required and nothing more.
If we ever sell the business or merge with another company (not planning on it, but you never know), your info would be part of that transfer. Any new owner would still be bound by this privacy policy.
What we DON'T do: We don't sell your data to advertisers, we don't share your info with random third parties for their marketing, and we don't post your personal details publicly without your permission.
We take security seriously - like, really seriously. Your data is protected with industry-standard measures:
That said, no system is 100% hack-proof. We do everything we can to protect your info, but we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know ASAP and tell you what we're doing about it.
What you can do: Keep your login credentials private, use strong passwords, and let us know immediately if you think your account's been compromised.
It's your data, and you've got rights. Here's what you can do:
You can request a copy of all the personal info we have on you. Just reach out and we'll get it to you within a reasonable timeframe.
If something's wrong or outdated, let us know and we'll fix it. You can update most stuff through your member portal or by talking to our front desk.
Want us to delete your info? We can do that, though we might need to keep some stuff for legal or accounting purposes (like payment records). We'll let you know what stays and why.
If you've given us permission to use your data in certain ways, you can take that back anytime. Just note that this might affect our ability to provide some services.
Don't want promotional emails? No problem. There's an unsubscribe link in every marketing email we send, or you can tell us directly. You'll still get essential stuff like class confirmations and safety updates.
You can request your data in a portable format if you want to take it to another service provider. We'll give it to you in a commonly used format.
To exercise any of these rights, just contact us using the info at the bottom of this page. We'll respond within 30 days or let you know if we need more time.
Our website uses cookies - not the chocolate chip kind, unfortunately. These are small text files that help our site work better and let us understand how people use it.
Essential Cookies: These keep the site functional - stuff like remembering you're logged in, keeping items in your cart, that sort of thing. The site won't work properly without these.
Analytics Cookies: We use these to see which pages get the most traffic, how long people stick around, where visitors are coming from, etc. This helps us improve the site. We use Google Analytics but with anonymized IP addresses.
Preference Cookies: These remember your settings and preferences so you don't have to reset everything every time you visit.
Most browsers let you control cookies through their settings. You can block or delete cookies if you want, though some parts of the site might not work as well. Check your browser's help section to learn how to manage cookies.
We don't use cookies to track you across other websites or build detailed profiles about your browsing habits. We're just trying to make our site work better for you.
Got questions about this privacy policy or how we handle your data? Don't be shy - reach out and we'll get back to you.
2850 Boundary Road, Unit 14
Burnaby, BC V5M 4M2
Updates to This Policy: We might update this privacy policy from time to time. If we make major changes, we'll let you know through email or a notice on our website. The "Last Updated" date at the top will always show when the latest version was posted.
Grimvale Odyssey Fitness complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable British Columbia privacy legislation. We're committed to maintaining the confidentiality, integrity, and security of your personal information in accordance with Canadian privacy standards.